Frequently Asked Questions

Charlotte Beaude ships worldwide. Free shipping within 5 to 7 business days. For more information on our policy, costs, and delivery times, please visit our Shipping and Returns page.

Charlotte Beaude does not accept exchanges. In the event of breakage, a defect, or for repair, and provided the item is returned in its original condition with its certificate of authenticity and case, Charlotte Beaude will repair or replace the product. Returns must be made within 14 business days of receiving the delivery. To learn more about Charlotte Beaude's return policy, please visit our Shipping and Returns page.

To preserve the beauty of your leather bag or scarf, a few precautions should be taken. With proper care, your Charlotte Beaude piece will last a lifetime. To learn more about caring for the leather or silk of your Charlotte Beaude item, visit our Care page.

Create an online account

Do I need to open an account to order online?
You do not need to create an account to purchase a piece from Charlotte Beaude. However, we strongly recommend that you do so. By creating an account, you will be able to register returns or exchanges, have access to your own wish list and save your information to facilitate your next online purchases.

To create your online account, click here and follow the instructions.

Payment

We accept Visa, Mastercard, American express and PayPal via Stripe.

Yes. Your payment is secure and protected through Stripe, certified to the highest industry standards worldwide.

Is VAT included in the final price?

Customs duties are not included. When you place an international order, you agree to pay applicable customs duties.