Frequently Asked Questions

Charlotte Beaude delivers all over the world. Free shipping within 5-7 business days. To find out more about policy, costs and delivery times, visit our page Delivery and Returns.

Charlotte Beaude does not accept exchanges. In the event of breakage, defect or for repair and provided that it is returned in its original condition with its certificate of authenticity and its case, Charlotte Beaude undertakes to repair or replace the product. Returns must be made within 14 business days of receipt of delivery. To find out more about Charlotte Beaude’s returns policy, visit our page Delivery and Returns.

In order to preserve the beauty of your leather bag or scarf, a few precautions must be taken. Properly maintained, your Charlotte Beaude piece will accompany you throughout your life. To find out more about caring for the leather or silk of your Charlotte Beaude piece, visit our page Maintenance.

Create an online account

Do I need to open an account to order online?
You do not need to create an account to purchase a piece from Charlotte Beaude. However, we strongly recommend that you do so. By creating an account, you will be able to register returns or exchanges, have access to your own wish list and save your information to facilitate your next online purchases.

To create your online account, click here and follow the instructions.

Payment

We accept Visa, Mastercard, American express and PayPal via Stripe.

Yes. Your payment is secure and protected through Stripe, certified to the highest industry standards worldwide.

Is VAT included in the final price?

Customs duties are not included. When you place an international order, you agree to pay applicable customs duties.